If the product is not to your satisfaction, you have thirty (30) days to return the merchandise in its original packaging. Your purchase must be returned with shipping pre-paid. Before returning any item, you must contact us for Return Merchandise Authorization (RMA) and return instructions. All items being returned must be received by us within 10 business days (two calendar weeks) of receipt of Return Merchandise Authorization. Please call 1 (888) 667 3441 or email us at info@bathkitchenandbeyond.com to obtain your RMA.

You may return any unopened product for a refund within 30 days of your order.

For opened products the following rules apply:
All items must be in “as-new” condition, in its original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit.

All non-defective returns for credit or exchange are subject to 20% restocking fee, and must be completed within 30 days of purchase. A credit to your charge account will be made when the merchandise is received.

Shipping and handling costs are non-refundable. For products sold with “Free Shipping” or “Flat Rate Shipping”, the actual freight cost to originally ship the product will be deducted from your refund.


Defective Merchandise and Manufacturer’s Warranty
Bath Kitchen and Beyond will offer a replacement for items found defective, subject to terms noted below:

You must open all received boxes and inspect products for concealed damage within 7 calendar days of delivery and Bath Kitchen and Beyond must be notified at that time.

Bath Kitchen and Beyond reserves the right to replace damaged merchandise within 14 calendar days of notification by customer. If no replacement is available, the damaged item(s) will be refunded in full.

Defective items may be returned for a same item exchange only.

We offer a 30-day guarantee (from the date we ship the merchandise) on all merchandise sold. Beyond that, most manufacturers have policies for handling defective merchandise and their policies supersede ours.

Warranties do not cover damage caused by misuse, accidents, or alterations to any product. Warranty is void and the product will be returned to you at your expense if it shows mistreatment in any form.

Bath Kitchen and Beyond is not responsible for any incidental, consequential or other indirect damages caused by any product.

In case that the wrong product was sent, please contact us and it will be exchanged as soon as possible. No extra shipping costs will apply.

Along with the money order or cashier’s check, please include a copy of the invoice.

Orders are processed upon receipt of a money order or cashier’s check. Product will be shipped when the payment has cleared.


Privacy Policy
Bath Kitchen and Beyond will only obtain the amount of information that is necessary to process your order.

Bath Kitchen and Beyond protects your privacy and will not share any information with any other company. All information obtained is viewed by qualified personnel only. We offer secure online ordering, but our customers may also choose to mail us the purchase order along with the money order or cashier’s check or place a phone order if they prefer to do so.


Contacts
Via Email: info@bathkitchenandbeyond.com
By Fax: (818)341-1150
By Mail: Bath Kitchen and Beyond
19410 Business Center Dr.
Northridge, CA 91324
USA